1. Introduction
At Datalynix, we aim to provide high-quality educational resources and services on digital decentralization, distributed verification systems, and Web3 infrastructure analytics. We want you to be satisfied with your purchases and subscriptions. This Refund Policy outlines our guidelines for refunds and cancellations.
By purchasing or subscribing to our services, you agree to this Refund Policy. Please read it carefully before making any purchase.
2. Definitions
For the purposes of this Refund Policy, the following terms are defined:
- "Services" refers to any digital products, subscriptions, courses, or educational resources offered by Datalynix.
- "Subscription" refers to recurring payment arrangements for ongoing access to specific services.
- "One-time Purchase" refers to a single payment for a specific product or service.
- "Refund Period" refers to the timeframe within which refunds may be requested and processed.
3. Digital Products and Services
One-time Purchases
For one-time purchases of digital products (such as downloadable guides, research reports, or data analysis tools):
- We offer a 14-day money-back guarantee from the date of purchase.
- Refunds may be requested within this period if you are not satisfied with the product or if technical issues prevent you from accessing or using it properly.
- To request a refund, please contact us at refunds@datalynix.com with your order number and the reason for your refund request.
Exceptions for One-time Purchases
Refunds may not be available in the following circumstances:
- If you have downloaded, accessed, or consumed a significant portion of the digital content.
- If you are requesting a refund after the 14-day refund period has expired.
- If the product was clearly described as non-refundable at the time of purchase.
- If the refund is requested due to issues outside our control (such as compatibility problems with your specific software or hardware).
4. Subscription Services
Monthly and Annual Subscriptions
For subscription-based services:
- New subscribers are eligible for a 7-day refund period from the initial subscription date.
- For monthly subscriptions, refunds are limited to the current billing cycle and will not be provided for previous billing cycles.
- For annual subscriptions, a pro-rated refund may be issued based on the unused portion of the subscription if requested within 30 days of the subscription purchase date.
- After 30 days, annual subscriptions are generally non-refundable, but exceptions may be made at our discretion.
Subscription Cancellations
You may cancel your subscription at any time:
- Cancellation can be done through your account settings on our website or by contacting our support team at support@datalynix.com.
- When you cancel a subscription, you will continue to have access to the subscription benefits until the end of your current billing period.
- No refunds will be provided for the unused portion of your current billing period when you cancel a subscription.
- We do not provide automatic refunds for forgotten cancellations. It is your responsibility to cancel your subscription if you no longer wish to use our services.
Automatic Renewal
Our subscriptions automatically renew until cancelled:
- Monthly subscriptions renew every month on the same date that you initially subscribed.
- Annual subscriptions renew once per year on the anniversary of your subscription date.
- You will be charged the then-current subscription fee using the payment method you have on file.
- We may send you a reminder email before your subscription renews, but we are not obligated to do so.
5. Educational Courses and Workshops
Live Workshops and Seminars
For live workshops, webinars, or seminars:
- Full refunds are available if cancellation is requested at least 7 days before the scheduled event.
- 50% refunds are available for cancellations between 3-7 days before the event.
- No refunds are available for cancellations less than 3 days before the event.
- If you cannot attend, you may transfer your registration to another person by notifying us at least 24 hours before the event.
On-demand Courses
For pre-recorded, on-demand educational courses:
- A 14-day money-back guarantee is provided from the date of purchase.
- Refunds may be requested within this period if you are not satisfied with the course content.
- Refunds may not be available if you have completed more than 30% of the course material.
6. Consultation Services
For personal or business consultation services:
- Full refunds are available if cancellation is requested at least 48 hours before the scheduled consultation.
- 50% refunds are available for cancellations between 24-48 hours before the scheduled consultation.
- No refunds are available for cancellations less than 24 hours before the scheduled consultation or for missed appointments.
- Consultations may be rescheduled without penalty with at least 24 hours' notice.
If we need to cancel or reschedule a consultation, we will offer you a full refund or the option to reschedule, at your discretion.
7. Technical Issues
If technical issues on our end prevent you from accessing or properly using our services:
- Please contact our support team at support@datalynix.com immediately so we can resolve the issue.
- If we cannot resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund, depending on the circumstances.
- Technical issues must be reported within 7 days of purchase or the occurrence of the issue to be eligible for a refund.
We are not responsible for technical issues caused by:
- Your internet connection
- Compatibility issues with your specific hardware or software
- User error or failure to follow instructions
- Third-party services or platforms not directly under our control
8. How to Request a Refund
To request a refund, please:
- Email us at refunds@datalynix.com with the subject line "Refund Request"
- Include your order number or subscription information
- Provide the date of purchase
- Explain the reason for your refund request
- Specify your preferred refund method (original payment method is standard)
Alternatively, you can use our contact form on the Contact Us page, selecting "Refund Request" from the subject dropdown menu.
Refund Processing
Once your refund request is approved:
- Refunds will generally be processed within 5-10 business days.
- Refunds will be issued using the original payment method when possible.
- Processing times may vary depending on your payment provider or financial institution.
9. Special Circumstances
We understand that special circumstances may arise. In cases of:
- Medical emergencies
- Natural disasters
- Other extraordinary circumstances
We may, at our sole discretion, extend refund periods or make exceptions to our standard policy. Documentation may be required to verify such circumstances.
10. Promotional Offers and Discounted Purchases
For services purchased with promotional codes, during special offers, or at discounted rates:
- Refunds may be limited to the actual amount paid, not the full retail price.
- Some promotional or heavily discounted purchases may be designated as final sales and non-refundable.
- Free products or services are not eligible for refunds.
11. Abuse of Refund Policy
Datalynix reserves the right to refuse refunds to users who we determine, in our sole discretion, are abusing our refund policy, including but not limited to:
- Users who repeatedly purchase and request refunds for the same or similar products
- Users who appear to be using our products or services substantially before requesting refunds
- Any pattern of behavior that suggests bad faith use of our refund policy
12. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
The refund policy in effect at the time of your purchase will apply to that transaction.
13. Contact Us
If you have any questions about this Refund Policy, please contact us:
- By email: refunds@datalynix.com
- By visiting our contact page: Contact Us
- By mail: 100 Cheapside, London EC2V 6DT, United Kingdom
- By phone: +449854467988
